# Start with Co-Pilot Mode

Co-Pilot Mode generates AI draft responses that appear in your inbox for manual review and approval. You edit if needed and send when ready which gives you full control while reducing response time.

**Use Co-Pilot Mode for 2 weeks before enabling Autopilot.** This period allows you to identify knowledge gaps, refine response quality, and ensure the AI Agent consistently delivers accurate information.

#### Activate Co-Pilot Mode

⚡ **Note:** Co-Pilot Mode is active whenever Autopilot is **disabled**

1. Navigate to [**AI Agent → Automation**](https://app.guestreply.ai/automation)
2. **Disable Autopilot**: Under **`Selection of apartments for autopilot`**, select **`Disabled`**

<figure><img src="/files/YMeLHCn4sScahgAkb1gx" alt=""><figcaption></figcaption></figure>

3. &#x20;**Verify Co-Pilot Mode**

* Navigate to [Inbox](https://app.guestreply.ai/inbox) and select any conversation
* Check the robot icon (top right corner):
* 🟠 Orange icon = Co-Pilot Mode is active

Now AI generates draft messages for your review.&#x20;

<figure><img src="/files/thid6TSqbnMwreWZlVAY" alt=""><figcaption></figcaption></figure>

### Review AI-Generated Draft Messages

1. Navigate to [**Inbox**](https://app.guestreply.ai/inbox) and click on **`Open`**
2. Select the conversation you want to review
3. Edit the draft if needed, then send the message

<figure><img src="/files/xxpIRzdgQ3qa83onaekq" alt=""><figcaption></figcaption></figure>

### Best Practices

✅ **Review every draft before sending** – Even perfect-looking responses may contain subtle errors or miss context

✅ **Respond within 30 minutes** – Maintain high response rates and guest satisfaction by reviewing and sending drafts promptly

✅ **Edit for accuracy first, tone second** – Prioritize factual correctness over stylistic preferences

✅ **Track patterns in your edits** – If you repeatedly edit the same type of information, this signals a gap that needs addressing in your Knowledge Base

✅ **Don't rewrite drafts entirely** – If drafts consistently miss the mark, the issue is with your Knowledge Base, not the individual response. Fix the source problem.

✅ **Use Co-Pilot as a learning tool** – Pay attention to which questions the AI handles well and which ones require your input.&#x20;

### When You're Ready for Autopilot

Switch to Autopilot Mode when:

* ✅ You trust the AI to represent your business accurately
* ✅ Less than 10% of drafts require edits
* ✅ Edits are minor (tone adjustments, not factual corrections)
* ✅ You've used Co-Pilot Mode for 2 weeks

**Don't rush this transition.** If you're still frequently editing drafts for accuracy, continue in Co-Pilot Mode and focus on improving your Knowledge Base.

### Next Steps

1. **Use Co-Pilot Mode consistently** for 2 weeks&#x20;
2. **Address recurring issues** by updating your Knowledge Base
3. **Switch to Autopilot Mode** when you meet the readiness criteria above. For detailed step-by-step instructions on using and setting Auto-pilot, read our complete testing guide [here](/readme/user-manual/ai-agent/ai-agent-sandbox.md).


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.guestreply.ai/readme/best-practises/start-with-co-pilot-mode.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.