Start with Co-Pilot Mode

Co-Pilot Mode generates AI draft responses that appear in your inbox for manual review and approval. You edit if needed and send when ready which gives you full control while reducing response time.

Use Co-Pilot Mode for 2 weeks before enabling Autopilot. This period allows you to identify knowledge gaps, refine response quality, and ensure the AI Agent consistently delivers accurate information.

Activate Co-Pilot Mode

⚡ Note: Co-Pilot Mode is active whenever Autopilot is disabled

1. Navigate to AI Agent → Automation

2. Disable Autopilot: Under Selection of apartments for autopilot, select Disabled

1. Verify Co-Pilot Mode

• Navigate to Inbox and select any conversation

• Check the robot icon (top right corner):

• 🟠 Orange icon = Co-Pilot Mode is active

Now AI generates draft messages for your review.

Review AI-Generated Draft Messages

1. Navigate to Inbox and click on Open

2. Select the conversation you want to review

3. Edit the draft if needed, then send the message

Best Practices

✅ Review every draft before sending – Even perfect-looking responses may contain subtle errors or miss context

✅ Respond within 30 minutes – Maintain high response rates and guest satisfaction by reviewing and sending drafts promptly

✅ Edit for accuracy first, tone second – Prioritize factual correctness over stylistic preferences

✅ Track patterns in your edits – If you repeatedly edit the same type of information, this signals a gap that needs addressing in your Knowledge Base

✅ Don't rewrite drafts entirely – If drafts consistently miss the mark, the issue is with your Knowledge Base, not the individual response. Fix the source problem.

✅ Use Co-Pilot as a learning tool – Pay attention to which questions the AI handles well and which ones require your input.

When You're Ready for Autopilot

Switch to Autopilot Mode when:

• ✅ You trust the AI to represent your business accurately

• ✅ Less than 10% of drafts require edits

• ✅ Edits are minor (tone adjustments, not factual corrections)

• ✅ You've used Co-Pilot Mode for 2 weeks

Don't rush this transition. If you're still frequently editing drafts for accuracy, continue in Co-Pilot Mode and focus on improving your Knowledge Base.

Next Steps

1. Use Co-Pilot Mode consistently for 2 weeks

2. Address recurring issues by updating your Knowledge Base

3. Switch to Autopilot Mode when you meet the readiness criteria above. For detailed step-by-step instructions on using and setting Auto-pilot, read our complete testing guide here.