Co-pilot Mode

Co-Pilot Mode is a semi-automated approach to guest communication that combines the efficiency of AI with human oversight.

In this mode, the AI generates draft responses for every guest inquiry, which appear in your unified inbox for review. You can edit, approve, or completely rewrite these drafts before sending them to the guest.

How to Activate Co-Pilot Mode

1. Navigate to AI Agent → Automation

2. Toggle Auto-pilot OFF and save changes

⚡ Note: Co-Pilot Mode is active whenever Autopilot is turned off.

Disable Autopilot

1. ⚡ Important: Make sure the AI Agent is ON for the listings you want to use.

You can enable the AI Agent in two ways:

Option 1: Manual Control

1. Go to AI Agent → Listings

2. Toggle the AI Agent On/Off for each listing where you want to use it

Option 2: Bulk Update

1. Go to AI Agent → Listings

2. Click Bulk Update

3. Select Turn AI Agent ON to enable the AI for all listings

For detailed instructions, see Turn AI Agent On/Off.

How to Review AI-Generated Draft Messages

1. Navigate to Inbox

2. Select the conversation you want to review

3. Review the AI-generated draft message

4. Edit the draft if needed, then send the message