New Learnings

Navigate to New Learnings

Go to Knowledge Base → New Learnings.

Generate suggestions

Click the Generate New learnings button.

Select the scope you want to review:

• All – Review new learnings that apply to both listing-specific and Global Knowledge Base

• Listings – Review new learnings that apply to listing-specific knowledge only

• Global – Review new learnings that apply to Global Knowledge Base

Learning suggestions will appear for review.

Open listing settings

Go to Knowledge Base → Listings and click the Edit button for a specific listing.

Fill with AI

Click the Fill with AI button. The AI will analyze conversations specific to that listing and suggest new learnings.

Open the suggestion

Click on any learning card to open the "Review a suggestion" modal, where you can make all necessary corrections.

Review context

The modal displays a blue information banner at the top showing:

• Found in conversation – Indicates the source of this learning. It contains a quote from the guest message – the actual text that triggered this suggestion.

• View Chat button – Click to see the full conversation for additional context.

This helps you verify the accuracy and relevance of the suggestion before approving.

Edit fields

Review and edit the fields as needed:

• Title: Modify the learning title

• Details: Edit or rewrite the description/policy

• Visibility: Choose "Public" or "Guest only"

• Scope: Select where this applies (specific listing or Global)

• Category: Choose "AI Learnings" or another category

Save or discard

Click "Approve and save" (blue button) to save changes or "Discard" (red button) to discard them.

Note: After you approve or discard a learning, the next new learning will automatically appear for your review. This allows you to process multiple suggestions efficiently without returning to the main list.