New Learnings

New Learnings is an AI-powered feature that automatically analyzes guest conversations across all your listings to identify new questions, missing information, and opportunities to enhance your Knowledge Base.

The AI Agent scans your message history and surfaces insights that you can review, edit, and approve. This ensures your automated responses stay accurate, relevant, and comprehensive.

How to Generate New Learnings

1. Navigate to New Learnings

Go to Knowledge Base → New Learnings.

2. Generate New Learnings

Click the Generate New learnings button.

3. Select the scope you want to review:

• All – Review new learnings that apply to both listing-specific and Global Knowledge Base

• Listings – Review new learnings that apply to listing-specific knowledge only

• Global – Review new learnings that apply to Global Knowledge Base

4. Sort New Learnings:

Organize suggestions by:

• Newest first — Most recent suggestions appear at the top

• Oldest first — Earliest suggestions appear at the top

How to Manage Discarded Learnings

Discarded learnings are AI-generated suggestions that you previously rejected by clicking the red X button. These suggestions are saved separately so you can review them later in case you change your mind or want to reconsider adding them to your Knowledge Base.

1. Click View discarded button

1. Review previously discarded learning suggestions

Action buttons for Discarded Learnings

• ✅ Green checkmark — Add to your Knowledge Base

• 🗑️ Red bin — Permanently remove the learning

1. Click Back to Pending to return to Active Learnings.

Alternative Method: Fill with AI

If you want to generate listing-specific new learnings, follow these steps:

1. Open listing settings

1. Navigate to Knowledge Base → Listings

2. Click the Edit button for a specific listing

2. Review Available New Learnings

When new learnings are available for the selected listing, you'll see a blue notification banner:

What This Means:

• The AI has identified new questions or information gaps for this specific property

• Click Go to new learnings to review and approve these suggestions

• The number badge shows how many learnings are pending review

3. Generate Additional Learnings with AI

1. Click the Fill with AI button

2. A confirmation message appears:

✅ New learnings generation job has been queued for listing [ID] and will be processed in the background

1. AI analyzes the listing and recent guest conversations

2. New learnings will appear in the notification banner once processing is complete

Important Notes:

• New learnings will only be generated if there are new guest conversations or updates for this listing

• If no new questions or information gaps are identified, no new learnings will appear

• The AI only suggests learnings based on recent conversation activity

Click the Fill with AI button. The AI will analyze conversations specific to that listing and suggest new learnings.

How to Edit New Learnings

1. Open the suggestion

Click on any learning card to open the "Review a suggestion" modal, where you can make all necessary corrections.

2. Review context

The modal displays a blue information banner at the top showing:

• Found in conversation – Indicates the source of this learning. It contains a quote from the guest message – the actual text that triggered this suggestion.

• View Chat – Click to see the full conversation for additional context.

This helps you verify the accuracy and relevance of the suggestion before approving.

3. Edit fields

Review and edit the fields as needed:

• Title: Modify the learning title

• Details: Edit or rewrite the description/policy

• Visibility: Choose "Public" or "Guest only"

• Scope: Select where this applies (specific listing or Global)

• Category: Choose "AI Learnings" or another category

4. Save or discard

"Approve and save" (blue button) to save changes

"Discard" (red button) to discard them.

Note: After you approve or discard a learning, the next new learning will automatically appear for your review. This allows you to process multiple suggestions efficiently without returning to the main list.

Action Buttons

For each learning suggestion, you have two options:

• ✓ Green checkmark: Approve and add to Knowledge Base

• ✗ Red: Discard this suggestion

Bulk Update

Use the "Bulk update" dropdown to manage multiple learnings at once:

• Approve all new learnings: Accept all suggestions in one action

• Discard all new learnings: Remove all current suggestions

This function is helpful when you have many suggestions and want to process them quickly.