Sync Your Listings

Keeping your listing details up to date is essential for accurate guest communication. GuestReply automatically imports information from your Property Management System (PMS) and refreshes it every 60 minutes, ensuring your listings always reflect the latest data.

This guide explains how to instantly synchronize your property listings from your PMS to GuestReply.

Manual Sync Options

If you need updates to appear immediately, you can trigger a manual sync at any time using one of the following methods.

Option 1: Sync All Listings

1

Go to Settings → PMS

Open the PMS settings in GuestReply: https://app.guestreply.ai/settings/pms

2

Click Sync Now

Click the Sync Now button to synchronize all listings immediately.

Option 2: Sync Individual Listing

1

Go to Knowledge Base → Listings

Open the Listings page: https://app.guestreply.ai/knowledge-base/listings

2

Select the listing you want to update

Click on the listing you want to update.

3

Click Sync from PMS

Click Sync from PMS to update the knowledge for the selected listing.