Gap Nights

Gap Nights Upselling is an automated feature that helps maximize your property occupancy by converting difficult-to-fill short gaps into extended bookings through strategic discount offers.

How It Works

The system automatically:

• Scans your calendar for 1-2 night gaps

• Identifies potential guests whose stays could be extended

• Sends personalized offers with your configured discounts

• Tracks performance and provides ROI insights

How to Configure Gap Nights Upselling

Step 1: Enable Gap Upselling

Turn on the Gap Nights Upselling feature to start maximizing your occupancy

Step 2: Select Listings

Decide whether to enable this feature for:

• All apartments — Apply to your entire portfolio

• Specific listings — Choose individual properties that would benefit most from gap filling

Step 3: Set Discount Rates

Choose what discount percentage to offer for:

• 1-night gaps — Discount for single night extensions

• 2-night gaps — Discount for two-night extensions

Step 4: Night Selection

Choose which nights of the week are eligible for extension offers:

• Allow offers for any night — All days of the week

• Weekdays only — Sunday night – Thursday night

Step 5: Configure Timing for Sending Offers

The timing configuration ensures upselling feels natural and guest-focused rather than purely revenue-driven, which ultimately leads to better acceptance rates and guest relationships.

Step 5: Select Default Language

Choose which language to use for offers when the system cannot detect the guest's preferred language.