Priorities
Priorities allow you to categorize and filter guest conversations based on urgency. The AI Agent automatically detects message content and assigns appropriate priority levels, helping you quickly identify which conversations need immediate attention versus those that can wait.
Important: Priorities do not trigger notifications. They are designed as a filtering and organization tool to help you prioritize messages within your Inbox.
Priority Levels
GuestReply organizes conversations into five priority levels:
No Priority Default; no urgency. Assigned to routine messages.
Urgent 🔴 Immediate attention needed: safety concerns, severe maintenance, access issues, or emergencies during check-in/late night.
High 🟠 Important but not critical: VIP guest requests, major but non-urgent issues, or time-sensitive inquiries.
Medium 🟡 Standard inquiries: routine questions, non-urgent maintenance, or requests that can wait.
Low 🟢 Non-time-sensitive feedback or suggestions.
How to Use Priorities
Filtering by Priority
Navigate to your Inbox
Click the Filter icon
Select the priority level(s) you want to view:
Any priority (default - shows all)
No priority
Urgent
High
Medium
Low
Click Apply filters
This allows you to focus on urgent matters first, then work your way through lower-priority conversations.
Customizing Priority Instructions
You can customize how the AI Agent categorizes messages by editing the instructions for each priority level:
Navigate to Priorities and select the priority level you want to customize
Click Edit instructions
Modify the instructions to match your specific needs
Save changes
Manually Adjusting Priority
While the AI automatically assigns priorities based on message content, you can manually override the priority level when needed.
How to Manually Set Priority
Open the conversation you want to reprioritize
Click on the Priority button
Select the appropriate priority level
The new priority is applied immediately
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