AI Agent Sandbox

The AI Agent Sandbox is a secure testing environment that enables you to validate your AI Agent's responses to guest inquiries without affecting real conversations, before deploying it to production.

The Sandbox allows you to:

• Test AI responses without affecting real guest conversations

• Identify missing information in your knowledge base

• Validate response quality

How to Test Your AI Agent

Step 1: Navigate to the Sandbox

Go to AI Agent → Try.

Step 2: Select a Testing Scenario

Choose a scenario based on your testing objectives:

Lead simulation — Evaluates responses to potential guest inquiries.

Use this scenario to test how the AI handles pre-booking questions from potential guests. Simulates conversations with leads who are inquiring about availability, pricing, amenities, etc.

Lead simulation

Guest simulation — Tests responses for confirmed reservations.

Use this scenario to test how the AI communicates with guests who have active bookings. Simulates conversations about check-in procedures, property access, local recommendations, etc.

Guest simulation

Step 3: Start the Simulation

Click Start simulation to begin testing AI responses

Resolve Knowledge Gaps

When the AI Agent cannot provide an adequate response to a question, you'll see a message indicating that the AI doesn't have enough information to answer. This is your opportunity to identify and fill knowledge gaps in your system.

Step 1: Go to the Listing

Click Go to the listing to access the knowledge base.

Step 2: Add a Field

Click Add field to create new knowledge entries.

Step 3: Input the Missing Information

Enter the missing information with detailed descriptions. Be specific and comprehensive to ensure the AI can provide accurate responses in the future.

Step 4: Re-test

Return to the Sandbox and re-test the same question to validate that the AI can now answer correctly