Autopilot Mode

Autopilot is a fully automated mode where AI Agent responds to guest messages instantly without requiring your review or approval. Once enabled, the AI sends replies directly to guests within 1–2 minutes, ensuring fast, consistent communication that enhances guest satisfaction and keeps response scores high.

How to enable Autopilot

Step 1: Navigate to Autopilot Settings and Activate Autopilot

1. Go to Ai Agent - Automation page and configure Autopilot settings.

2. Choose which listings will use Autopilot:

• Disabled — Autopilot is Off.

• Apply to all — Enable Autopilot for all your listings

• Select apartments — Enable Autopilot only for specific listings

Step 3: Configure Communication Scope

Decide when the AI should automatically respond:

• Pre Booking — Responds to inquiries before guests book

• Confirmed Booking — Handles messages from guests who already booked

• Both — Responds to all message types

Step 4: Configure Message Time Window

This setting controls the time window for automatic responses. Autopilot will only reply to messages received within the specified timeframe.

Configuration:

• Enter time period in hours

• Messages within this window receive automatic responses

Step 5: Set Response Delay

Choose how many minutes AI should wait before responding to guest messages. Adding a short delay can make responses feel more natural and less automated.

Step 5: Set Operating Hours

Determine when Autopilot should respond to messages:

• 24/7 — Runs continuously and replies to messages at all times

• Custom hours — Runs only during specified time frames, such as business hours or nighttime periods

Step 6: Verify Autopilot Status

After saving your configuration, verify activation:

Visual Status Indicators:

🟢 Green Robot Icon

• Meaning: Autopilot successfully activated

• Function: AI sends responses automatically