Autopilot is a fully automated mode where AI Agent responds to guest messages instantly without requiring your review or approval. Once enabled, the AI sends replies directly to guests within 1–2 minutes, ensuring fast, consistent communication that enhances guest satisfaction and keeps response scores high.
How to enable Autopilot
Step 1: Navigate to Autopilot Settings and Activate Autopilot
Choose which listings will use Autopilot:
Disabled — Autopilot is Off.
Apply to all — Enable Autopilot for all your listings
Select apartments — Enable Autopilot only for specific listings
Decide when the AI should automatically respond:
Pre Booking — Responds to inquiries before guests book
Confirmed Booking — Handles messages from guests who already booked
Both — Responds to all message types
This setting controls the time window for automatic responses. Autopilot will only reply to messages received within the specified timeframe.
Configuration:
Enter time period in hours
Messages within this window receive automatic responses
Step 5: Set Response Delay
Choose how many minutes AI should wait before responding to guest messages. Adding a short delay can make responses feel more natural and less automated.
Step 5: Set Operating Hours
Determine when Autopilot should respond to messages:
24/7 — Runs continuously and replies to messages at all times
Custom hours — Runs only during specified time frames, such as business hours or nighttime periods
Step 6: Verify Autopilot Status
After saving your configuration, verify activation:
Visual Status Indicators:
🟢 Green Robot Icon
Meaning: Autopilot successfully activated
Function: AI sends responses automatically
