Autopilot Mode

Autopilot is a fully automated mode where AI Agent responds to guest messages instantly without requiring your review or approval. Once enabled, the AI sends replies directly to guests within 1–2 minutes, ensuring fast, consistent communication that enhances guest satisfaction and keeps response scores high.

How to enable Autopilot

Step 1: Navigate to Autopilot Settings

Go to AI Agent → Automation page and switch to Auto-pilot On

Enable Autopilot On

Step 2: Select Listings

Choose which listings will use Autopilot:

• Apply to all — Enable Autopilot for all your listings

• Select apartments — Activate Autopilot only for specific listings

Step 3: Configure Communication Scope

Decide when the AI should automatically respond:

• Pre Booking — Responds to inquiries before guests book

• Confirmed Booking — Handles messages from guests who already booked

• Both — Responds to all message types

Step 4: Set Response Delay

Choose how many minutes AI should wait before responding to guest messages. Adding a short delay can make responses feel more natural and less automated.

Step 5: Set Operating Hours

Determine when Autopilot should respond to messages:

• 24/7 — Runs continuously and replies to messages at all times

• Custom hours — Runs only during specified time frames, such as business hours or nighttime periods