# Enable Notifications

When your AI Agent encounters a question it cannot answer or detects an urgent issue, it's essential that the conversation is escalated to a human operator. This escalation is crucial to ensure prompt and effective resolution of the situation, maintaining a seamless user experience.

#### Importance of Notifications

Without proper notifications, you won't be aware of when human intervention is needed. Notifications are vital in managing the escalation process effectively. They serve as a trigger mechanism that draws immediate attention to situations requiring human expertise.

#### **How to set Notifications?**

1. Navigate to [Settings → General](https://app.guestreply.ai/settings)
2. Access notification management and `Click here to manage your profile, password, and notifications`

![Access notification management](https://2876699998-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpPCRbMD6qrwDHChBDXHZ%2Fuploads%2Fgit-blob-74092bd5e333ab20e9ae0120fdb7f36c87c761e9%2Faccess-notification-management.png?alt=media)

4. Enter your email address and toggle `Escalation Notifications` to On

![Enable Escalation Notifications](https://2876699998-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpPCRbMD6qrwDHChBDXHZ%2Fuploads%2Fgit-blob-60d1dcd1cd24be3ba485e284bd4c16116897d5af%2Fenable-escalation-notifications.png?alt=media)

! Make sure to enable `Email me when AI assistant escalates a conversation` in your notification settings to stay informed about escalated issues.

#### This is the **most important notification** to enable. Here's why:

✅ **Immediate alerts** when AI needs your help\
✅ **Faster response times** to complex guest issues\
✅ **Prevents missed urgent requests** (maintenance emergencies, booking problems)\
✅ **Protects your reputation** by ensuring no guest is left waiting\
✅ **Reduces stress** knowing you'll be notified when needed

Ensuring human intervention, you can uphold the quality of service and maintain user trust. Reliable notifications bridge the gap between AI capabilities and human expertise, ensuring no issue goes unnoticed.


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