Test Your AI Agent Regularly

Regular testing your AI Agent is crucial to ensure it provides accurate answers, maintains your brand voice, and handles various guest scenarios effectively. The AI Agent Simulator provides a secure testing environment where you can validate responses without affecting real guest conversations.

Test after every Knowledge Base update to verify the AI Agent interprets and uses new information correctly.

How to Test Your AI Agent

1. Navigate to AI Agent → Try

2. Select a testing scenario based on your testing objectives:

Lead simulation – Evaluates responses to potential guest inquiries (availability, pricing, amenities)

Test Lead Simulation

Guest simulation – Tests responses for confirmed reservations (check-in, access codes, local recommendations)

Test Guest Simulation

1. Click Start simulation to begin testing AI responses

Best Practises:

1. Test after every update - Verify AI Agent responses whenever you add or modify Knowledge Base information

2. Use realistic questions – Ask questions your guests ask in actual conversations

3. Test both scenarios – Run Lead and Guest simulations to cover all interaction types

4. Resolve gaps immediately – If the AI Agent can't answer, add missing information to the Knowledge Base right away and re-test

5. Test edge cases – Ask unusual or complex questions to ensure comprehensive coverage

Next Steps

1. For detailed step-by-step instructions on using the AI Agent Simulator, read our complete testing guide here.

2. Schedule regular testing