# Keep your Knowledge Base up to date

**The Knowledge Base** is your AI Agent's primary information repository. It contains critical data about your listings, policies, services, and operations that enable automated guest responses.

A complete and accurate Knowledge Base directly impacts your AI Agent's performance and reduces manual intervention.

### Review Your Knowledge Base Status

1. Navigate to **Knowledge Base** in the left sidebar and click on **`Listings`**
2. Check the completion percentage displayed next to each listing
3. Click the **`edit icon`**to update listing information

**In the dashboard**, we see that the listings are currently at **72% and 78% completion** – there's room for improvement! 🎯

<figure><img src="/files/Enb69Rp4tPxdWZ61WxKh" alt=""><figcaption></figcaption></figure>

4. To add missing information to your Knowledge Base, locate and click the **`Add field`** button, then input the relevant details

<figure><img src="/files/AV4S0ZYGM3VeQiymOhX8" alt=""><figcaption></figcaption></figure>

#### Why Aim for 100% Completion?

A fully completed Knowledge Base ensures your AI Agent can handle virtually any guest question without human intervention. This means:

* **Fewer escalations** to you or your team
* **Higher guest satisfaction** due to comprehensive information

### Use New Learnings to Maintain Your Knowledge Base

**New Learnings** is an intelligent feature that continuously analyzes guest conversations across all your listings to identify gaps in your Knowledge Base. By scanning message histories, our AI automatically detects:

* **Recurring guest questions** that aren't yet documented
* **Missing information** that could prevent future inquiries

It's crucial to review, approve, or discard new learnings. Approved items are saved to your Knowledge Base and used for future guest communications.

<figure><img src="/files/GJu8k9DeMuoEZYjw0Yt5" alt=""><figcaption></figcaption></figure>

#### It's recommended to:

✅**Review regularly** – Check New Learnings weekly to keep your Knowledge Base current\
✅ **Edit for clarity** – Refine suggestions to match your brand voice before approving\
✅ **Be selective** – Only approve information that is accurate\
✅ **Set proper visibility** – Use *`Guest only`* for confirmed guests with bookings, *`Public`* for leads and inquires\
✅ **Test AI Agent's answers** –  Once you've approved and saved a new learning,[ test it in the sanbox](#user-content-fn-1)[^1] to ensure the AI Agent responds correctly. This verification step helps maintain response quality.&#x20;

<figure><img src="/files/i6dXbGGItkzRy5fSuREY" alt=""><figcaption></figcaption></figure>

#### Next Steps:

1. **Complete your Knowledge Base**: Aim for 100% completion across all listings
2. **Review Knowledge Base hierarchy**: Review how [Global](/readme/user-manual/knowledge-base/global-knowledge-base.md), [Listing Group](/readme/user-manual/knowledge-base/listing-group-knowledge-base.md), and [Listing-Specific knowledge bases ](/readme/user-manual/knowledge-base/listing-specific-knowledge-base.md)work together to organize information efficiently
3. **Generate** [**New Learnings**](/readme/user-manual/knowledge-base/new-learnings.md) **weekly** to capture gaps from guest conversations&#x20;
4. [**Test your AI Agent** in the sandbox](/readme/user-manual/ai-agent/ai-agent-sandbox.md) after making updates

[^1]:


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.guestreply.ai/readme/best-practises/keep-your-knowledge-base-up-to-date.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.