Keep your Knowledge Base up to date

The Knowledge Base is your AI Agent's primary information repository. It contains critical data about your listings, policies, services, and operations that enable automated guest responses.

A complete and accurate Knowledge Base directly impacts your AI Agent's performance and reduces manual intervention.

Review Your Knowledge Base Status

1. Navigate to Knowledge Base in the left sidebar and click on Listings

2. Check the completion percentage displayed next to each listing

3. Click the edit iconto update listing information

In the dashboard, we see that the listings are currently at 72% and 78% completion – there's room for improvement! 🎯

1. To add missing information to your Knowledge Base, locate and click the Add field button, then input the relevant details

Why Aim for 100% Completion?

A fully completed Knowledge Base ensures your AI Agent can handle virtually any guest question without human intervention. This means:

• Fewer escalations to you or your team

• Higher guest satisfaction due to comprehensive information

Use New Learnings to Maintain Your Knowledge Base

New Learnings is an intelligent feature that continuously analyzes guest conversations across all your listings to identify gaps in your Knowledge Base. By scanning message histories, our AI automatically detects:

• Recurring guest questions that aren't yet documented

• Missing information that could prevent future inquiries

It's crucial to review, approve, or discard new learnings. Approved items are saved to your Knowledge Base and used for future guest communications.

It's recommended to:

✅Review regularly – Check New Learnings weekly to keep your Knowledge Base current ✅ Edit for clarity – Refine suggestions to match your brand voice before approving ✅ Be selective – Only approve information that is accurate ✅ Set proper visibility – Use Guest only for confirmed guests with bookings, Public for leads and inquires ✅ Test AI Agent's answers – Once you've approved and saved a new learning, test it in the sanbox to ensure the AI Agent responds correctly. This verification step helps maintain response quality.

Next Steps:

1. Complete your Knowledge Base: Aim for 100% completion across all listings

2. Review Knowledge Base hierarchy: Review how Global, Listing Group, and Listing-Specific knowledge bases work together to organize information efficiently

3. Generate New Learnings weekly to capture gaps from guest conversations

4. Test your AI Agent in the sandbox after making updates