> For the complete documentation index, see [llms.txt](https://help.guestreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.guestreply.ai/readme/user-manual/knowledge-base/global-knowledge-base.md).

# Global Knowledge Base

GuestReply operates a three-level knowledge base hierarchy that provides maximum flexibility and organization:

***Global Global Knowledge*** contains universal information that applies to all listings in your account, ensuring consistent guest experiences across your entire portfolio. This includes your booking policies, business operations, and hospitality guidelines.

## How to Add Global Knowledge

#### Step 1: Navigate to Knowledge Base

Navigate to [**Knowledge Base → Global**](https://app.guestreply.ai/knowledge-base/global)

#### Step 2: Create New Entry

Click **`Add Field`** and Create Knowledge

![](/files/70b2bdecab74938e6571dbbc14e4f043799185e7)

#### Step 3: Add Title and Description

1. Provide a clear, descriptive title
2. Enter a detailed description of the information

#### Step 4: Set Visibility

 Choose whether it should be:

* **Guest only** - visible only to guests with confirmed bookings
* **Public** - visible to anyone, including those without bookings

#### Step 4: Choose Scope

Determine if this:

* **Global knowledge** - Applies to all properties
* **Group knowledge** - Applies to specific property groups
* **Listing-specific** - Applies to individual properties only

#### Step 5: Assign Category

Select an existing category or create a new one to keep your knowledge base organized and easy to navigate.

![](/files/0af28bf4813af8194527dd14dae7ab7ad6124fbf)


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