Global Knowledge Base

GuestReply operates a three-level knowledge base hierarchy that provides maximum flexibility and organization:

Global Global Knowledge contains universal information that applies to all listings in your account, ensuring consistent guest experiences across your entire portfolio. This includes your booking policies, business operations, and hospitality guidelines.

How to Add Global Knowledge

Step 1: Navigate to Knowledge Base

Navigate to Knowledge Base → Global

Step 2: Create New Entry

Click Add Field and Create Knowledge

Step 3: Add Title and Description

1. Provide a clear, descriptive title

2. Enter a detailed description of the information

Step 4: Set Visibility

Choose whether it should be:

• Guest only - visible only to guests with confirmed bookings

• Public - visible to anyone, including those without bookings

Step 4: Choose Scope

Determine if this:

• Global knowledge - Applies to all properties

• Group knowledge - Applies to specific property groups

• Listing-specific - Applies to individual properties only

Step 5: Assign Category

Select an existing category or create a new one to keep your knowledge base organized and easy to navigate.