Scroll to the bottom of the page and click the Connect button. This will generate your credentials — make sure to copy both your Account ID and API Key as you'll need them in the next step. Note that the API key will only be shown once.
Step 3: Connect Hostaway to GuestReply
Now, switch over to the GuestReply app. After registering a new account, you'll see a screen to select your PMS. Click on the Hostaway option from the list of available integrations, and then click on Link Account.
Select Hostaway from the list of available integrations
Step 4: Enter Account ID and API Key
You'll be taken to a connection screen where you need to enter your Hostaway credentials. Paste the Account ID and API Key you copied in Step 2 into their respective fields, and then click the Connect button to link your account.
Enter Account ID and API Key to connect
Integration Complete! Once you click Connect, GuestReply will start to automatically import and sync your listings and conversations from your Hostaway account.
What Data Does GuestReply Access?
Data we read from your PMS account:
Account listings
Account bookings
Account conversations
Account availability
Data we write to your PMS account:
We only write new host messages. We do not adjust bookings or listing data.
We set up webhooks to receive real-time notifications when new messages arrive or new bookings are made. This allows GuestReply to respond to your guests instantly without delays.
Next Steps
Configure sync settings in your GuestReply dashboard
