Step-by-step guide to connect your Hostaway account with GuestReply
How to authenticate the integration
We'll show you how to connect your Hostaway account with GuestReply using the Hostaway API.
Step 1: Access Hostaway API in Settings
Open your Hostaway account and navigate to the Hostaway API page directly. You'll see your existing API keys and an option to create a new one.
Navigate to Hostaway API in settings
Step 2: Create an API Key
Click on the Create button in the top-right corner to generate a new API key. In the popup window, enter a name for your API key (e.g., "GuestReply") and select "Hostaway Public API" from the partner dropdown menu.
Fill in the API key creation form
Step 3: Copy Your Account ID and API Key
After clicking the Create button, you'll see a success message with your Account ID and API Key. Make sure to copy both values (you can use the copy buttons next to each field) as you'll need them to connect to GuestReply. Note that the API key will only be shown once.
Copy your Account ID and API Key
Step 4: Connect Hostaway to GuestReply
Now, switch over to the GuestReply app. After registering a new account, you'll see a screen to select your PMS. Click on the Hostaway option from the list of available integrations, and then click on Link Account.
Select Hostaway from the list of available integrations
Step 5: Enter Account ID and API Key
You'll be taken to a connection screen where you need to enter your Hostaway credentials. Paste the Account ID and API Key you copied in Step 3 into their respective fields, and then click the Connect button to link your account.
Enter Account ID and API Key to connect
Integration Complete! Once you click Connect, GuestReply will start to automatically import and sync your listings and conversations from your Hostaway account.
What Data Does GuestReply Access?
Data we read from your PMS account:
Account listings
Account bookings
Account conversations
Account availability
Data we write to your PMS account:
We only write new host messages. We do not adjust bookings or listing data.
We set up webhooks to receive real-time notifications when new messages arrive or new bookings are made. This allows GuestReply to respond to your guests instantly without delays.
Next Steps
Configure sync settings in your GuestReply dashboard