# Hostaway

### How to authenticate the integration

We'll show you how to connect your Hostaway account with GuestReply using the Hostaway API.

#### Step 1: Open GuestReply on the Hostaway Marketplace <a href="#step-1-access-hostaway-api-in-settings" id="step-1-access-hostaway-api-in-settings"></a>

Open your Hostaway account and navigate to the [**GuestReply page on the Hostaway Marketplace**](https://dashboard.hostaway.com/marketplace/guestreply) directly. You'll see an overview of the GuestReply integration.

#### S**tep 2: Connect GuestReply**  <a href="#step-2-create-an-api-key" id="step-2-create-an-api-key"></a>

Scroll to the bottom of the page and click the **Connect** button. This will generate your credentials — make sure to copy both your **Account ID** and **API Key** as you'll need them in the next step. Note that the API key will only be shown once.

<figure><img src="/files/H6hXF0VcSV1s8CY6SyAc" alt=""><figcaption></figcaption></figure>

#### Step 3: Connect Hostaway to GuestReply <a href="#step-4-connect-hostaway-to-guestreply" id="step-4-connect-hostaway-to-guestreply"></a>

Now, switch over to the GuestReply app. After registering a new account, you'll see a screen to select your PMS. Click on the **Hostaway** option from the list of available integrations, and then click on **Link Account.**

![Select Hostaway from the list of available integrations](/files/a5abeafd2ebf83b5c49e6db0f1339d43521e56fa)

#### Step 4: Enter Account ID and API Key <a href="#step-5-enter-account-id-and-api-key" id="step-5-enter-account-id-and-api-key"></a>

You'll be taken to a connection screen where you need to enter your Hostaway credentials. Paste the Account ID and API Key you copied in Step 2 into their respective fields, and then click the **Connect** button to link your account.&#x20;

![Enter Account ID and API Key to connect](/files/76cd92f616e62779c87e7b1e9b8296c55310f1b1)

**Integration Complete!** Once you click Connect, GuestReply will start to automatically import and sync your listings and conversations from your Hostaway account.

### What Data Does GuestReply Access?

#### Data we read from your PMS account:

* Account listings
* Account bookings
* Account conversations
* Account availability

#### Data we write to your PMS account:

* We only write new host messages. We do not adjust bookings or listing data.
* We set up webhooks to receive real-time notifications when new messages arrive or new bookings are made. This allows GuestReply to respond to your guests instantly without delays.

### Next Steps

* Configure sync settings in your GuestReply dashboard
* Test the integration with a sample booking
* Set up automated responses for your guests


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.guestreply.ai/readme/pms-connections/hostaway.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.