> For the complete documentation index, see [llms.txt](https://help.guestreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.guestreply.ai/readme/pms-connections/hostaway.md).

# Hostaway

### How to authenticate the integration

We'll show you how to connect your Hostaway account with GuestReply using the Hostaway API.

#### Step 1: Open GuestReply on the Hostaway Marketplace <a href="#step-1-access-hostaway-api-in-settings" id="step-1-access-hostaway-api-in-settings"></a>

Open your Hostaway account and navigate to the [**GuestReply page on the Hostaway Marketplace**](https://dashboard.hostaway.com/marketplace/guestreply) directly. You'll see an overview of the GuestReply integration.

#### S**tep 2: Connect GuestReply**  <a href="#step-2-create-an-api-key" id="step-2-create-an-api-key"></a>

Scroll to the bottom of the page and click the **Connect** button. This will generate your credentials — make sure to copy both your **Account ID** and **API Key** as you'll need them in the next step. Note that the API key will only be shown once.

<figure><img src="/files/H6hXF0VcSV1s8CY6SyAc" alt=""><figcaption></figcaption></figure>

#### Step 3: Connect Hostaway to GuestReply <a href="#step-4-connect-hostaway-to-guestreply" id="step-4-connect-hostaway-to-guestreply"></a>

Now, switch over to the GuestReply app. After registering a new account, you'll see a screen to select your PMS. Click on the **Hostaway** option from the list of available integrations, and then click on **Link Account.**

![Select Hostaway from the list of available integrations](/files/a5abeafd2ebf83b5c49e6db0f1339d43521e56fa)

#### Step 4: Enter Account ID and API Key <a href="#step-5-enter-account-id-and-api-key" id="step-5-enter-account-id-and-api-key"></a>

You'll be taken to a connection screen where you need to enter your Hostaway credentials. Paste the Account ID and API Key you copied in Step 2 into their respective fields, and then click the **Connect** button to link your account.&#x20;

![Enter Account ID and API Key to connect](/files/76cd92f616e62779c87e7b1e9b8296c55310f1b1)

**Integration Complete!** Once you click Connect, GuestReply will start to automatically import and sync your listings and conversations from your Hostaway account.

### What Data Does GuestReply Access?

#### Data we read from your PMS account:

* Account listings
* Account bookings
* Account conversations
* Account availability

#### Data we write to your PMS account:

* We only write new host messages. We do not adjust bookings or listing data.
* We set up webhooks to receive real-time notifications when new messages arrive or new bookings are made. This allows GuestReply to respond to your guests instantly without delays.

### Next Steps

* Configure sync settings in your GuestReply dashboard
* Test the integration with a sample booking
* Set up automated responses for your guests


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