Hostaway

Step-by-step guide to connect your Hostaway account with GuestReply

How to authenticate the integration

We'll show you how to connect your Hostaway account with GuestReply using the Hostaway API.

Step 1: Open GuestReply on the Hostaway Marketplace

Open your Hostaway account and navigate to the GuestReply page on the Hostaway Marketplace directly. You'll see an overview of the GuestReply integration.

Step 2: Connect GuestReply

Scroll to the bottom of the page and click the Connect button. This will generate your credentials — make sure to copy both your Account ID and API Key as you'll need them in the next step. Note that the API key will only be shown once.

Step 3: Connect Hostaway to GuestReply

Now, switch over to the GuestReply app. After registering a new account, you'll see a screen to select your PMS. Click on the Hostaway option from the list of available integrations, and then click on Link Account.

Select Hostaway from the list of available integrations

Step 4: Enter Account ID and API Key

You'll be taken to a connection screen where you need to enter your Hostaway credentials. Paste the Account ID and API Key you copied in Step 2 into their respective fields, and then click the Connect button to link your account.

Enter Account ID and API Key to connect

Integration Complete! Once you click Connect, GuestReply will start to automatically import and sync your listings and conversations from your Hostaway account.

What Data Does GuestReply Access?

Data we read from your PMS account:

• Account listings

• Account bookings

• Account conversations

• Account availability

Data we write to your PMS account:

• We only write new host messages. We do not adjust bookings or listing data.

• We set up webhooks to receive real-time notifications when new messages arrive or new bookings are made. This allows GuestReply to respond to your guests instantly without delays.

Next Steps

• Configure sync settings in your GuestReply dashboard

• Test the integration with a sample booking

• Set up automated responses for your guests